January 23, 2023
Scott Stanley was recently asked by CBC to comment on a travel insurance claim denial involving COVID-19 testing. In this case, an Ontario man’s insurance claim was denied after he tested positive while vacationing in Antigua despite having COVID-19 medical coverage. Things were fine until a few days before the flight home when the family of four took COVID tests to confirm they were cleared to fly.
Unfortunately, Rob Clyson, tested positive on a COVID-19 rapid test.
The family had COVID emergency medical insurance from Manulife as well as additional trip cancellation coverage, and expected to be reimbursed for any additional expenses incurred as a result of COVID, including Mr. Clyson’s flight cancellation and his extra days in Antigua. However, their claim was denied.
Murphy Battista LLP lawyer Scott Stanley commented to CBC News on the case as follows:
“This is actually one of the rare instances when the insurance policy is actually pretty easy to read, pretty easy to understand, and yet we have a denial coming from it”
“It’s pretty obvious that this is a claim that falls within the four corners of the policy. It’s one that should be paid out and covered, and it’s really not dependent upon how sick the person is.”
After CBC’s Go Public got involved, Manulife did reimburse Mr. Clyson’s flight home and extra nights he had to stay in Antigua.
Watch the complete CBC coverage below: